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555 E. Lafayette
Detroit, MI 48226
313-223-2999
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1200 St. Antoine
Detroit, MI 48226
313-223-2999
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555 E. Lafayette
Detroit, MI 48226
313-223-2999 Ext. 3275
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Privacy Policy

Effective Date: July 1, 2014

Greektown Casino, L.L.C. (“Greektown Casino” or “we”) understands your concerns about the use of your personal information and is committed to protecting your privacy. Greektown Casino has implemented the privacy policy below (“Privacy Policy”) to give you a better understanding of how we handle your information. This Privacy Policy applies to Greektown Casino and all websites that are owned or operated by Greektown Casino including but not limited to greektowncasino.com. In addition, this Privacy Policy also provides instruction on how to “opt out” if you do not wish to receive communications from us.

Certain transactions and services offered while visiting the Greektown Casino website(s) may be processed or provided by other entities under contract with Greektown Casino, even though it may appear that you have not left the Greektown Casino website. This Privacy Policy does not apply to information collected by other entities except that Greektown Casino will treat information that it receives about you from other entities under the terms of this Privacy Policy. Greektown Casino does not have any control over how other entities use information that they collect about you. To determine the privacy policies applicable to information collected by those other entities, please consult the websites of the other entities.

 

Information We Collect

We routinely collect a variety of information from a variety of sources. The type of information we collect varies (depending on your use of our website and other social media forums) and includes both personal and non-personal information. Examples of the types of information we may potentially collect include but are not limited to:

  • Your name, mailing address, phone number, email address, mailing address, etc. as appropriate and necessary for the online services utilized or selected;
  • Your driver’s license number, state identification card number, passport number, naturalization number and/or social security number;
  • Your reservations or gaming activity;
  • Your credit card or debit card numbers, financial account information, or Greektown Rewards card;
  • Browser and device type and version, device identification number, server number, IP (internet provider) address, etc.;
  • Other information to provide you with a more functional, personal experience; and
  • Other information about you obtained from third parties.

 

Information We Use

Greektown Casino uses the information we collect for our own marketing, advertising, and promotional purposes. We may use your information to notify you of special promotions, offers, and events via email, telephone, text message, push notifications, and other means at our disposal. We may also use your information to verify your personal information for the following purposes (this list is purposely illustrative and not meant to be exhaustive):

  • Validating your identity;
  • Recording gaming-related activity;
  • Conducting statistical or demographic analysis;
  • Processing and tracking reservations or other transactions;
  • Complying with legal and regulatory requirements;
  • Customizing your Greektown Casino experience;
  • Protecting and defending us from legal claims;
  • Preventing fraud;
  • Debt collection; and
  • Satisfying contractual obligations.

Except as provided below, your personal information will not be sold, traded, or otherwise disclosed to any other organization without your consent. Greektown Casino may disclose personal and non-personal information: (1) to affiliated companies, subsidiaries, or trusted business partners that we may use for purposes of performing functions on behalf of Greektown Casino and to otherwise facilitate our provision of services to you; (2) to comply with court order, subpoena, search warrant or other legal process; (3) to comply with legal, regulatory or administrative requirements of any governmental authority, including but not limited to the Michigan Gaming Control Board; (4) when it is necessary to enforce Greektown Casino’s policies and procedures including but not limited to the terms of use for its website(s); (5) to protect and defend Greektown Casino against, its subsidiaries and affiliates and all of their officers, directors, employees, attorneys, agents, contractors and partners , in connection with any legal action, claim or dispute (5) when it is necessary to detect, prevent, or otherwise address fraud, security, or technical issues; or (6) when it is necessary to protect against imminent harm to the rights, property, or safety of Greektown Casino, its users, or the public as required or permitted by law.

 

Cookies

Greektown Casino may set cookies in order to provide automated services or surveys on its websites. We do collect the browser type/version and internet provider address of visitors. We also gather aggregate information concerning what pages are accessed on our website. The information we collect may be used to improve the content of our website and to allow our system to recognize you when you return to our website.

 

Email

We do not send unsolicited email. Users of greektowncasino.com may opt-in to receive email from us. We do not ask for your personal or account information in an email unless you have contacted us first and we need to clarify your request. If you have any doubt an email is really from us, please go to our website directly by typing greektowncasino.com into your browser window and navigating to the desired page. We encourage you to report suspicious email by forwarding the message to us.

 

External Links

To enrich the content of our websites, we may provide links to other sites operated independently from Greektown Casino. Greektown Casino is not responsible for the practices and privacy policies of these other sites. These other sites may collect personal information from their visitors. We recommend you check their respective privacy policies.

 

Opting Out

If you wish to opt-out of receiving marketing solicitations from us or do not want us to share your personal information for marketing purposes with our business partners or other third parties, please email us or write to us at Greektown Casino, L.L.C., Attn: Privacy Policy, 555 E. Lafayette Avenue, Detroit, MI 48226. Although you may opt-out of the use and sharing of personal information for marketing purposes, in accordance with this Privacy Policy, we may still use and provide information we collect for non-marketing purposes.

 

Privacy of Children

Certain of our areas (such as the gaming floor and other specified areas from time to time) as well as certain of our activities (such as gambling and alcohol consumption) are only intended for persons 21 and older. If you are under 21, you may neither access/attempt to access those areas nor participate in any activities that are restricted to persons 21 or older. We do not knowingly collect or allow the collection of personal information from persons under 18. If a child under the age of 18 has provided us with personally identifiable information, a parent or guardian of that child should contact us or write to us at Greektown Casino, L.L.C., Attn: Privacy Policy, 555 E. Lafayette Avenue, Detroit, MI 48226.

 

Security

Information collected by us is stored on secure servers, which are protected by firewalls and other industry standard security protocols. These security protocols are intended to protect these servers from unauthorized access. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. We have controls in place that are designed to detect potential data breaches, contain and minimize the loss of data, and conduct investigations of a breach. We are not responsible for the disclosure or interception of information that you send us before we receive it.

 

Updating Your Information

Greektown Rewards members may update personal information provided to us by visiting the Greektown Rewards desk at Greektown Casino. All other users may update personal information by emailing us. Ultimately, Greektown Rewards members will have the ability to update basic contact information via their respective Greektown account.

 

Revisions

We reserve the right to revise this Privacy Policy at any time without notice. When a material update is made to this policy, the date at the top of this page will be changed to reflect the date new content is posted on our website. By accessing, viewing, or using our website, you consent to this Privacy Policy and the Terms of Use then in effect. If there are any questions or concerns about this Privacy Policy, please contact us or write to us at Greektown Casino, L.L.C., Attn: Privacy Policy, 555 E. Lafayette Avenue, Detroit, MI 48226.